Aeratron Returns Policy
No goods shall be returned to Aeratron without Aeratron’s written consent. In no event shall Aeratron be liable for the cost of processing, lost profits, injury to goodwill or any other special or consequential damages. This policy applies to purchases made directly from Aeratron online store only.
Please carefully consider the products you are ordering prior to purchasing. You will require a Return Merchandise Authority (RMA) from us and we will not cover the costs of shipping, insurance or damage to the product or packaging. Please see our returns policy for more details.
This policy applies to all retail sales items with the following exceptions: custom made items, closeout specials, items less than $40, discontinued items or items that we no longer carry. Also, purchases made through our trade department may not qualify for this policy because they generally have special conditions and requirements that are negotiated separately.
Products that have not been installed will have a 25% restocking fee deducted from the returned funds.
Products that have been installed OR sold with a custom paint or appearance package are final and non-refundable.
An additional service fee and/or parts replacement fee may be applied for any product that is returned missing components, damaged in shipment, or that has been modified in any way. Such fees and charges will vary based upon the actual material and labor costs necessary to repair the product, replace missing or modified parts, and to return the product to its original factory condition.
Processing a return
All returns require an RMA (Returned Merchandise Authorization) number regardless of whether an item is new or defective. Any returns sent without the proper RMA # will be refused. To request a RMA, simply email customer service at: firstname.lastname@example.org stating you would like to make a return. Please include your original invoice number along with the brand name and model number of the items you wish to return from that invoice as well as a detailed description of why you wish to make the return. Including some pictures with your return request has also proven to be quite beneficial. You will receive further instructions within 3 business days. Return shipping charges must be prepaid by the customer.
To help ensure an item will meet the requirements of our policy, please follow these simple guidelines:
- Open your package carefully without tearing up the box...so use a knife to cut the tape
- Keep all of the packaging material intact and organized and take care to notice how the item was packaged so you can easily repackage it in the event you decide to return it.
- Do not tear open hardware packages or other items inside the box that are in sealed plastic and do not cut any wires or make any modifications to the item until you are sure you are going to keep it and are preparing to assemble or install it.
- Do not write anything on the box or attach any additional labels unless otherwise instructed to do so by one of our customer service representatives.
- Use only clear packaging tape to reseal the box once you have repackaged it.
When we receive your returned item, we will inspect it before placing it back on the shelf for resale. If all is good, we will refund for the entire amount you paid for the item less any shipping charges and the 25% restocking fee.
Our return policy does not apply to items on our site that have been Discontinued or are indicated as "Closeout Special". Although we will accept the cancellation of a Closeout Special item prior to shipping, once a Discontinued or Closeout Special item has been shipped, the order cannot be cancelled, refunded or returned.